Frank, 65

"I was at my wits end with my previous lawyers. I was paying them to deal with a case issued against me which put my family's home at risk. As I watched them fail to meet many important deadlines I felt like my life was slipping through my fingers.

I was referred to a new solicitor on the Sue my Lawyer panel and she managed to protect my family's assets in Court.

She also helped me to claim back nearly £15,000 in legal fees from the previous lawyers. She was an absolute godsend and my family and I could not be more grateful for her service."

Mark, 35

"I was shocked when I found out I was being sued for £50,000 because of a former business partner's bad debt.

The matter had absolutely nothing to do with me – and my bad luck continued when I instructed lawyers who only helped to make matters worse. Their negligence to meet a deadline meant that my case was struck out, and I was ordered to pay the claimant the full £50K.

Thankfully, a Sue My Lawyer panel firm has been there to help me out. They took over everything, managed to get rid of the judgement against me and successfully defended my case. I didn’t have to pay the claimant a penny! We are now in the process of suing my previous lawyers for the unnecessary legal costs I incurred in sorting out the mess they caused.

My solicitor Stuart has been brilliant and I couldn't recommend him any more highly. After tearing my hair out over my previous lawyer, he’s been a massive relief and a pleasure to deal with."

Elaine, 31

"I suffered a badly broken leg after a car ran me down in an accident that wasn't my fault. I was left in agony for months and had to undergo several operations.

I instructed lawyers to issue a claim to recover compensation for my injuries and cost of care. After they missed a deadline, I was left unable to recover any money from the driver's insurance company. It was obviously their fault, but they told me they weren't legally responsible for my case as I hadn't paid them any money yet.

I felt betrayed and frustrated, so I approached a Sue My Lawyer panel firm for advice. They were absolutely fantastic, and helped me to recover the full £45,000 I had lost from my claim.

I couldn't be happier to have everything sorted out properly."

Kay, 25

"My 23 year old brother Leon was left severely brain damaged after suffering a brutal blow to his head in an unprovoked attack on the street. The incident was devastating. Since the attack, Leon has to be constantly cared for by our family and, as a consequence of this, will never be able to work again.

We instructed lawyers to make a claim through the Criminal Injuries Compensation Authority, however our problems only continued with their terrible service.

Eventually, my brother's case was struck out. I was so upset and angry about the way we had been treated that I never wanted to deal with a lawyer again. Thankfully, I was directed to a Sue My Lawyer panel firm.

Our new lawyer managed to reinstate my brother's case, and went on to settle it for the sum of £1.2 million – something I never dreamed of after our previous lawyers tried to settle for £40,000. They then went on to sue our previous lawyers for the interest my brother would have accrued on his settlement during all the time they wasted, and managed to recover a further £125,000.00.

Obviously nothing can make up for the life my brother lost in the attack. But at least we now have peace of mind that he can be suitably looked after for the rest of his life, and I'd like to thank our solicitor Tom for helping us achieve that. "